FAQS HOW CAN WE HELP?

Blades should be sharpened after every 25 hours of use to keep your machine performing at its best.

Contact your local Timberwolf dealer for blade sharpening services.

Watch our short video on changing your blades…

Our dealer network offer a blade sharpening service to make sure your Timberwolf blades are to the correct spec for your machine to keep it running smoothly.

Contact your local Timberwolf Dealer to get your blades sharpened.

As the name suggests, wood is the only thing suitable to put through a wood chipper. Wood chippers are regularly used for minimising tree branches and brash into wood chip.

We don’t recommend using your wood chipper for chipping old pallets but if you do, make sure all nails and metal components have been removed ahead of chipping.

Keeping your wood chipper well maintained is key to making sure it stays reliable and powerful to complete the job.

As stated in your owner’s manual, there are some key daily and weekly checks that can be undertaken at the end of the working day/week to keep your Timberwolf happy; this includes making sure your blades are sharp, belts are tensioned correctly and your machine is well lubricated.

You can read our top tips to maintaining your wood chipper for more information.

It is important to service your wood chipper after every use, and you’ll also find other service intervals within your manual.

First service by a Dealer should be conducted at 50 hours then depending on engine fitment either every 100 or 200 hours interval or annually.

Book your service today.

Contact your local Timberwolf Dealer to get your Timberwolf wood chipper booked in for its next service.

If you have any issues with your wood chipper, please contact your local Timberwolf Dealer in the first instance for support and advice.

If you need any technical advice or support for you wood chipper, your main point of call is your local Timberwolf Dealer.

You can find out who you Timberwolf dealer is here.

Depending on the model Timberwolf wood chippers run on diesel, red diesel or petrol up to E10. If storing petrol machines for an extended period and you use E10 fuel it is recommended to check the quality of the fuel on a regular basis.

Need more advice? Speak to your local Timberwolf dealer.

There are different engine oil types needed dependent on what engine your wood chipper has.

These are stated as the following:

Kubota – 10W-30 or 15W-40.
Briggs & Stratton – 10w30, Synthetic 5W-30 or Synthetic 15W-50.

For more information and information of engine oil quantities, please see your owner’s manual.

The type of hydraulic oil needed for Timberwolf wood chippers is: VG32.

For further information, check your owner’s manual.

It is important to remember to grease your wood chipper after every use, this will help to keep your machine running to the highest standard.

Thanks to our centralised greasing point, this is made easy for Timberwolf owners.

Check out our maintenance blog with our top tips to keep your Timberwolf running smoothly.

In the early years of Timberwolf we did produce a number of shredders however now we manufacture wood chippers only.

Shredders are commonly used for small garden waste including green waste, hedge clippings and brambles; compared to a wood chipper that is used for bigger, heavier wood based materials.

You can find all our owner manuals on our dedicated manual page.

We have a number of discontinued models on our website, however if you cannot find the manual you’re looking for then please contact your local Timberwolf Dealer who may be able to supply these to you.

Timberwolf support all wood chippers for up to 10 years after manufacture.

If you’re looking for spare parts or support with your machine, it’s best to contact your local Timberwolf dealer who will be happy to assist.

If the red light only comes on when the machines is at full revs, this is normal.

If the lights are flashing, please contact your local dealer support.

IQANgo is a free application that connects to the wood chipper via Bluetooth and allows electrical faults to be identified quicker than using conventional diagnosis.

IQANgo is a standalone application which allows connection to Timberwolf chippers fitted with our new Chipper Control Unit (CCU) and a Bluetooth module.

IQANgo can be downloaded for free from Google Play Store and Apple App Store. Once downloaded, open the app and select Bluetooth as the connection type.

Use XXXXXX as the passcode to approve the Bluetooth connection.

No, it is currently only included on the TW 280HB HYBRID and TW 280FTR HYBRID wood chippers.

As we develop and integrate our Chipper Control Units (CCU) into future developments, there will be the opportunity to include remote technology into those too.

In the first instance, contact your local dealer and they will talk you through the process.

Once connected to the machine with IQANgo select ‘Remote Assistance’ and give the dealer the KEY that is displayed on the phone screen.

DO NOT CLOSE the remote assistance screen.

In the first instance please contact your local Authorised Timberwolf Dealer who can help with connection problems.

If it is a problem with the application itself, this would need to be reported using either the feedback section for the application on Google Play Store or Apple App Store.

Yes, IQANgo can be downloaded for free from Google Play Store or Apple App Store.

As long as the wood chipper is maintained correctly the Timberwolf comprehensive three year no-nonsense warranty cover also includes the engine and is your guarantee of your Timberwolf wood chipper not letting you down.

Normal wear and tear on consumable items and their routine maintenance or replacement are not warrantable items.

For more information on our warranty, speak to your local Timberwolf dealer.

Timberwolf offer a 5-year extended warranty that can be purchased when you place your machine order.

Our industry first 5-year warranty means that your wood chipper is covered giving you extra peace of mind to focus on your business.

Find out more about our extended warranty now.

If you have an issue with your Timberwolf wood chipper during its warranty period, please contact your authorised Timberwolf dealer.

Timberwolf offer a 3-month warranty on parts fitted by the customer and a 12-month warranty if fitted by an authorised Timberwolf dealer.

If you’re looking for spares parts for your Timberwolf wood chipper, make sure you contact your local Timberwolf dealer.

We encourage our users to have their wood chippers serviced by an authorised Timberwolf dealer, however this is not compulsory.

Please provide an invoice of your service if it is conducted outside of our dealer network, this will be updated on our system to keep your warranty valid.

If you have purchased our extended 5-year warranty then servicing must be undertaken by an Authorised Timberwolf Dealer during this contractual period.

For more information, visit our warranty page.

You can buy spare parts for your Timberwolf wood chipper directly from our Timberwolf Dealer network.

Order your genuine Timberwolf spare parts today.

Warranty is transferable on Timberwolf wood chippers, head to our registration page and fill out the details of your machine to kick start the warranty transfer process.

We have a wide network of distributors that support our Timberwolf wood chippers overseas, to find out who your nearest distributor is head to our dedicated page.

You can buy a Timberwolf wood chipper via our dedicated Dealer Network.

We currently have over 45 dealer depots in the UK that are ready to support you on purchasing your Timberwolf machine.

To find out who your closest dealer is, head to our dealer page.

Upon purchasing your Timberwolf wood chipper, your Dealer will complete the registration forms necessary to register your machine to our systems.

Once your machine is registered you will receive service reminder updates and be able to register to become a member of our Owners Club.

Alternatively if you’re registering a pre-owned machine you’ve bought from a private seller, you can complete the form here.

Due to our long history, the second hand wood chipper market often features Timberwolf machines (including some of our original machines!), make sure you check out our pre-owned machinery page to see what second hand wood chippers our dealers have in stock.

If you’re looking to buy a Timberwolf from a private seller, we’re more than happy to check the serial number against our system to check the history of the machine and cross reference with our stolen machine database.

Call us on 01449 765800.

Timberwolf have been manufacturing wood chippers in the UK since 1986 – that’s over 35 years of expert knowledge!

Find out about our long history here.

To give our customers the best support, Timberwolf operate a strong dealer network in the UK with over 45 dealer depots ready to support and service our wolf pack.

Within our dealer network we have nearly 300 trained technicians who have been trained to the highest standard when it comes to taking care of your machine.

Head to our dedicate hire page and complete our short enquiry form so we can match you with the best wood chipper and let you know who your local hire company is.

We do not sell wood chippers directly, you will need to contact your local authorised Timberwolf dealer who will be able to support you with the purchase of a Timberwolf wood chipper.

You can find all our latest vacancies on our careers page here.

We’re sorry to hear your machine has been stolen, but we are here to help.

Give us a call on 01440 765800 to report your machine as stolen, we will add your machine details to our internal systems.

We often work with local police forces and our dealer network to help recover stolen machines and return them to their rightful owners. Think you’re being sold a stolen machine?

You can phone into our head office and we can put the machine serial number in our system to identify the status of the machine.

Timberwolf HQ is based in Stowmarket, Suffolk in the United Kingdom.

In our Suffolk factory we design, engineer and manufacture all our wood chippers to the highest standard.

Find out more about Timberwolf’s history here.

If you’re the proud owner of a Timberwolf wood chipper then make sure you join the pack and register for our Timberwolf Owners Club.

Head over to our dedicated Owners Club page and register today, you’ll receive a bag of goodies on registration and the chance to a win a set of blades in our monthly prize drawer.

Join today.

Why are Timberwolf’s orange? Timberwolf are known for our bright orange wood chippers, and there’s a good reason for that – safety!

Bright colours, such as orange, in busy, working environments are used for better visibility to contrast from the background.

Our orange wood chippers can be easily spotted from up high or far away, and in all weather conditions.

The RAL colour for our wood chippers is: Pure Orange RAL 2004

There are a few of reasons why the number of teeth is an important consideration when purchasing a stump grinder:

• More teeth generally means the stump can be removed more quickly – more wear per head rotation.
• The more teeth, the less wear and tear and replacement time
• An increased number of teeth can also assist with the grinding depth that can be achieved.

There are multiple reasons why people choose to remove tree stumps:

• To remove a trip hazard
• Allow for landscape development or construction
• Increasing the amount of usable land for cultivation

• Size and type of stumps you will regularly be removing
• Portability and manoeuvrability
• Width of the stump grinder, particularly if you anticipate you will regularly need access to private gardens – the RG13-II is an ideal choice to meet this requirement

As Timberwolf deploys a Dealer network for all its products, you should contact your local Rayco Dealer.

If you are not sure who this is, please visit the Dealer map.

You should always follow the guidance provide in your owners manual.

As Timberwolf deploys a Dealer network for all its products, you should contact your local Rayco Dealer.

If you are not sure who this is, please visit the Dealer map.

We are currently confirming our UK and European dealers. If you contact Timberwolf we’ll be able to point you in the right direction for your nearest stockist.

Email us at info@rayco-europe.com

Timberwolf do not hire out machines directly. We are currently building a contact database of hire companies who have Rayco stump grinders so that we can help you.

Please contact Timberwolf for further information on 0800 081 1541. 

Please email us at info@rayco-europe.com and we will be able to supply you with the copy of the manual for your machine.